Refund policy
Return Policy
Due to the nature of our products, we do not accept returns or offer refunds. All sales are final.
However, if your order arrives damaged or incorrect, we will gladly replace the item. Please contact us within 3 days of delivery with the following:
- Your order number
- A clear photo of the damaged or wrong item
- A brief description of the issue
Contact:
Email us at support@blackpearlscents.com to request a replacement.
We appreciate your understanding and support of handcrafted, small-batch products.